Best Shopify Apps

Customer Support

You’re a busy entrepreneur running your ecommerce business,  and researching the best,  Customer Support apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best  Customer Support apps. We hope this will help you in your research to pick the best app for your store.


6+ Customer Support

Store design | Customer service
Facebook Chat 2.0
Facebook Chat 2.0
The simple and affordable form builder
4.4 (192 )
Free
Key features of the app:
Completely free: Turn your visitors into your customers with Facebook Messenger. Setup takes just 2 minutes and the app is completely free.
Responsive: Works great on desktop as well as mobile devices. Check out the app screenshots below.
Customizable: Customize the welcome message, uploading your own photo and customize the color of the messenger icon to match your shop's theme.
Fulfillment
Channel.io ‑ Live Chat
Channel.io ‑ Live Chat
Forecasting, inventory planning, purchase orders & backorders
4.8 (12 )
Free
Key features of the app:
Turn your customers into Fans: Online stores need clerks and salespeople too. Give customers intimate touchpoints with Channel.io, and create more engaged customers.
Boost purchasing inquiries x6: Connect with the customers at the right time. More interaction before purchase drives your customers to take action right away.
Completely Free to Use: Get the best of both worlds-Free live chat, free team messenger. Manage all chats at one workspace, and invite unlimited teammates.
Marketing
All in One Chat Button
All in One Chat Button
Install Multiple Facebook Pixels with Conversion API
5.0 (2 )
$1.39/month. 3-day free trial.
Key features of the app:
Accelerated Loading: No waiting or slowing down of your store as we have HTML replacing external JS. Enhanced and quick customer reach via multiple platforms.
Unlimited visitor at low cost: No any restriction on visitors count. all features at affordable price
Automatic Installtion: Automatic installation & integration allowing you to manage all chat platforms easily at a place. Simple and super easy handling of chats.
Store management
POWR Facebook Chat | Live Chat
POWR Facebook Chat | Live Chat
Sync Orders, Fees & Payouts. Trusted by 1000s. Xero Staff Pick
4.5 (132 )
Free plan available
Key features of the app:
Make Sales with Messenger Chat: Easily let customers live chat in real-time through Facebook chat. Use messenger chat to answer questions and make more sales.
MakeFully Custom Facebook Chat: Select your custom icon, welcome message & response time so customers know what to expect when they initiate a Facebook Messenger chat.
Help Visitors with Live Chat: Stay ahead of competition with live chat. Provide great customer service with Messenger chat.
Conversion
WhatsApp Chat & Abandoned Cart
WhatsApp Chat & Abandoned Cart
Abandoned Checkout Recovery & Abandonment Protector
3.9 (8 )
$4.99/month. 7-day free trial.
Key features of the app:
Delight your Customers: SHARED TEAM INBOX and CHATBOT to support your customers on WhatsApp. Manage Contacts & more
Two Way Communication: Send Order, Delivery Updates in multiple languages from your dedicated WhatsApp number. Reply to conversations and delight your customers
Grow your Store Revenue: AUTOMATIC Abandoned Cart Reminders to turn abandoned cart users into paying users by sending personalized notifications
Fulfillment | Shipping and delivery
Gorgias ‑ Live Chat & Helpdesk
Gorgias ‑ Live Chat & Helpdesk
Paczkomaty, paczka w weekend, kurier. Daj wybór Twoim klientom
4.7 (468 )
From $60/month. 7-day free trial. Additional charges may apply.
Key features of the app:
Centralize customer requests: Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.
Automate 40% of your support: Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
Reduce response time by 43%: Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.
Fulfillment
JivoChat Live Chat
JivoChat Live Chat
Fulfillment in a view
4.6 (102 )
Free plan available. 14-day free trial.
Key features of the app:
Grow conversion rate by 20%: Engage with every visitor on your website and get more sales and leads from the traffic you already have. Enjoy the "Jivo Curve"!
Easy to setup and easy to use: We keep things simple for you and your team. 3 minutes to install and you are all set. Desktop, mobile or web - Jivo has it all covered.
One app instead of many: Live chat, email, Facebook, callback, telephony : now you can finally have all your communications with clients in one single app.
Customer service
Facebook Chat & Messenger
Facebook Chat & Messenger
Mailchimp Forms | Stripe | Klaviyo | Google Analytics & more!
No rating
Free
Key features of the app:
Connect to all your customers: Connect to all your customers over the world through Facebook messaging platform - Popular, simple and convenient.
Easy Integration: One-click install! No coding or template modification required! Just click to install - we won't change any of your template files
Boosts Your Conversion Rate: Consumers love live chat option as it is quick and has a HUMAN touch. They find it helpful and problem-solving.
Fulfillment
Atlasmic Live Chat & Helpdesk
Atlasmic Live Chat & Helpdesk
Automate customer & order tagging according to various rules
5.0 (1 )
Free plan available. 14-day free trial.
Key features of the app:
Modern helpdesk for 2021: Engage customers, live chat, answer questions from web or mobile. Set office hours and show contact form when you're out of office.
Analyze your conversion rate: Track customer navigation in your Shopify store, detect patterns, increase your store sales by understanding your customers.
Reduce response time: See detailed Shopify customer information and previous orders right where you respond to customer inquiries.

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