Best Shopify Apps

Helpdesk

You’re a busy entrepreneur running your ecommerce business,  and researching the best, Helpdesk apps you can use to optimize your Shopify store is time-consuming. So, we took the liberty of doing this legwork for you.

By looking at the app store rating, the number of reviews, the app’s top features, and other subjective parameters, we have curated the best Helpdesk apps. We hope this will help you in your research to pick the best app for your store.


3+ Helpdesk

Customer service | Merchandising
Helpdesk Support & FAQ‑UVdesk
Helpdesk Support & FAQ‑UVdesk
Easy-to-use, rules-based shipping insurance
4.9 (19 )
$36/month. 30-day free trial.
Key features of the app:
Social media in one helpdesk: Integrate social media channels - Facebook, Twitter, Youtube, Disqus, email, etc and deliver streamline customer support from one dashboard.
Standard helpdesk-email & form: A Binaka (light-weighted app) attach with a custom Form helps the customer to send an instant query from the Shopify front panel itself.
Ecommerce & marketplaces: Support the most popular marketplaces - eBay, Amazon, etc. Utilize pre-defined templates, Reporting, Automated workflow for quick support.
Customer service | Shipping and delivery
Reamaze Live Chat & Helpdesk
Reamaze Live Chat & Helpdesk
Shipping as easy as 1-2-3
4.9 (185 )
From $29/month. 14-day free trial. Additional charges may apply.
Key features of the app:
Centralized customer service: Manage customer support requests from email, live chat, Facebook, Instagram, Twitter, SMS, VOIP for all your stores in one place.
Automate teams & common tasks: Access customers' Shopify data instantly. Process, draft orders, returns, refunds, cancellations in chat. Automate replies w/ Shopify macros
Boost sales and engagement: Create automated website messages, send push notifications, and build chatbots to help, engage, and sell to customers on your storefront.
Fulfillment
Atlasmic Live Chat & Helpdesk
Atlasmic Live Chat & Helpdesk
Automate customer & order tagging according to various rules
5.0 (1 )
Free plan available. 14-day free trial.
Key features of the app:
Modern helpdesk for 2021: Engage customers, live chat, answer questions from web or mobile. Set office hours and show contact form when you're out of office.
Analyze your conversion rate: Track customer navigation in your Shopify store, detect patterns, increase your store sales by understanding your customers.
Reduce response time: See detailed Shopify customer information and previous orders right where you respond to customer inquiries.
Fulfillment | Shipping and delivery
Gorgias ‑ Live Chat & Helpdesk
Gorgias ‑ Live Chat & Helpdesk
Paczkomaty, paczka w weekend, kurier. Daj wybór Twoim klientom
4.7 (468 )
From $60/month. 7-day free trial. Additional charges may apply.
Key features of the app:
Centralize customer requests: Facebook, Instagram, Emails, live chat, SMS, and even calls: stop switching all day long and solve all customer requests from one place.
Automate 40% of your support: Stop losing time by responding to recurring request and let Gorgias answers questions like "Where is my order" with a personalized message.
Reduce response time by 43%: Use pre-made templates that include customer data like shipping and order details to address any question in 2 clicks.

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