Best Shopify Apps

Gorgias ‑ Live Chat & Helpdesk
Gorgias ‑ Live Chat & Helpdesk
4.7 (468 )
From $60/month. 7-day free trial. Additional charges may apply.
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App Highlights:

The Best Customer Service and Live Chat Help desk For Shopify And Shopify PlusGorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams. Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money. As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app. Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.Provide Customer Service On Every CRM ChannelManage conversations from email, live chat, phone, and social in one helpdeskSee the full customer live chat and message history across different channels in one viewSupport for multiple storesCut Customer Support Time In HalfRespond instantly with live chatSee customer support details and orders right next to the ticket Respond in one click using pre-made templatesUse Macros (variables like order status, shipping date, etc.) to pre-fill answersEliminate Ticket BacklogSet up automated responses & bot to common tickets like “where’s my order?”Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’Increase Conversions And RevenueLive Chat with customers currently on your storeSee which pages they're on and their purchase historyTrigger Live chats and contact form on important pages, like the checkout and soon use Apple PayDo More Than ReplyIntegrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)Perform actions like awarding loyalty points without leaving the chatCancel, refund, or duplicate orders with a click from inside GorgiasEasy to installGorgias is compatible with both Shopify configurations: Traditional and Headless Commerce (Custom Storefronts). Integrates with ReCharge, Shipstation, Messenger, Aircall, LoyaltyLion, +20more

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